Rooms
What are the check-in and check-out times?
Check-in: 3 pm
Check-out: Noon
Is the hotel accessible for people with disabilities?
Yes, the hotel has rooms specifically designed for people with reduced mobility, and all common areas are wheelchair accessible. Except for 2 second floor apartments.
Can I rent wheelchairs or other devices for people with disabilities?
Yes, you can rent wheelchairs, walkers, canes, and crutches from outside companies. Please speak to reception to arrange the rental.
Are pets allowed in the hotel?
No, pets are not allowed in the hotel, except for guide dogs.
Entertainment
Does the hotel offer a tour service?
On our website, you’ll find a diverse range of tours organized by external companies that cater to guests’ interests and activity levels. Just click here.
What entertainment is near the hotel?
We have great restaurants at the plaza and cinemas are a 2 minute walk from the hotel. Coco Bongo Show and El Patio are a 10 minute walk distance. and the center of Bavaro is a 10 minute drive.
Are there activities for children and teens?
Bavaro boasts great beavches and excursions for the younger ones.
Health
Does the have have a doctor?
The hotel has a complete medical center a 5 minute car drive away that provides services at an additional cost.
Does the hotel have a pharmacy?
The plaza has a pharmacy that sells medicine and cosmetic products.
Can I drink water directly from the tap?
The tap water in the Dominican Republic is not potable.
Transportation
What are the local airports?
The closest Airport is Punta Cana Airport (PUJ) which is a 20 minute taxi from the hotel. In Santo Domingo there is International Airport Las Americas (AILA) which is 2 hours and a half away, but has very good transport services.
Is it safe to take taxis?
Yes, Taxis are very regulated here, and we can also supply with known taxi drivers. Also Uber works 24/7 here.
Is it safe to walk around?
the Dominican Republic is very safe as long as common sense is used. The main reason to avoid walking are the distances and the hot carribean sun!
Shopping
Is it possible to exchange money or withdraw cash at the hotel?
Yes, money can be exchanged at the reception, where guests can also find an ATM.
Does the resort have a shopping center?
Yes, Plaza Paseo San Juan offers all guests a wide range of entertainment and shopping options, making it the perfect place to pick up souvenirs and other purchases.
Dominican Republic
Do I need to pay the tourist tax?
Travelers visiting the Dominican Republic are required to pay for the ‘Tourist Card’, which costs US $10. This card is usually included in the airline ticket or tourist package.
The departure tax is US $20, but this fee is also typically included in the cost of airfare.
If you have any questions, we recommend consulting your embassy to inquire about the need for a visa to travel to the Dominican Republic.
What is the local currency?
The official currency of the Dominican Republic is the Dominican peso. While US dollars and euros are widely accepted in tourist areas, it’s advisable to exchange money into local currency.
What is the official language?
Spanish is the official language of the Dominican Republic. However, English is commonly spoken in the main tourist areas.
What is the climate like in the Dominican Republic?
The Dominican Republic has a tropical climate, similar to the northern hemisphere. The average temperature ranges from 25ºC to 30ºC (77ºF to 85ºF), except at higher elevations.
Do I need to get vaccinated to travel to the Dominican Republic?
While vaccines are not mandatory, it’s recommended to consult with your doctor and review the specific recommendations provided by your country’s Ministry of Health.